FREQUENTLY ASKED QUESTIONS

- What payments do you accept?

As payment methods we accept credit card, Paypal (also with the option of 3-fold installment payment), Klarna and bank transfer

-How does the shipment take place? 

Once we receive your payment, we will ship your order the next business day via DHL Express and send you the tracking number as soon as it is available.
Alternatively, an insured shipping service via Ferrari security van is available at a cost of 100 euros, which can be purchased at checkout.

- How much does shipping cost?

Shipping is free throughout Europe, if you reside in other countries please contact us to find out the price of shipping 

-What are the shipping times?

Once the item has been shipped to Italy it will arrive on average in 2 working days (in the islands the shipping could take longer), in Europe in 2/4 working days 

- Do you accept returns?

As per the law on the right of withdrawal, we accept returns up to 14 days after delivery 

- Can the rings be made to measure?

Generally yes, all those with a smooth stem are easily adjustable while for all the others it is necessary to evaluate case by case. 

- Is it possible to reserve an item?

No, under no circumstances is it possible to reserve/keep an item aside

-I would like a white gold jewelry but it is yellow gold

Yellow gold jewelry can be subjected to a rhodium plating treatment that makes the gold surface white; it is a reversible and non-invasive process. 

- Do you buy antique or vintage jewelry?

Yes, we buy antique and vintage jewelry. You can send us photographs to marina.morisi@gmail.com or via WhatsApp at +39 3496228550. If we're interested, we'll arrange a visit to our shop.

 

FOR ANY OTHER INFORMATION PLEASE CONTACT US AT MARINA.MORISI@GMAIL.COM OR THROUGH WHATSAPP AT 3496228550